PRIVACY POLICY

Information We May Collect

Depending on your interaction with Cruise Wheels India, we may collect information such as:

• Name, mobile number, email address and communication details.
• Billing and shipping address information.
• Account details and login-related information when customer accounts are enabled.
• Order details, products purchased, transaction references and order history.
• Vehicle information you voluntarily provide, such as car make, model, variant or service requirement.
• Enquiries, feedback, reviews, support requests and other communications.
• Technical information such as browser type, device information, IP address and website usage data where collected through website technologies.

How Information Is Collected

Information may be collected when you:

• Visit or browse our website.
• Create an account or update account information.
• Add products to your cart or complete a purchase.
• Fill in an enquiry, contact or service form.
• Contact us by phone, email, WhatsApp or other communication channels.
• Subscribe to newsletters, offers or product updates.
• Provide reviews, feedback or other user-submitted content.

How We May Use Your Information

We may use information for legitimate business and customer-service purposes, including:

• Processing and fulfilling orders.
• Providing product, fitment and service support.
• Responding to enquiries and customer-support requests.
• Managing customer accounts and order history.
• Sending transactional updates relating to orders, payments, shipping or services.
• Improving website performance, product selection and customer experience.
• Preventing misuse, fraud and security incidents.
• Meeting applicable accounting, tax, legal or regulatory requirements.
• Sending promotional communication where appropriate and permitted.

Orders, Payments & Payment Providers

When you place an order, information necessary to process the transaction may be shared with payment gateways, banks, UPI services or other payment providers involved in completing the payment.

Payment providers may process information according to their own privacy policies and security practices. Cruise Wheels India should not require customers to send sensitive banking passwords, PINs or OTPs through ordinary contact forms, email or WhatsApp.

Cookies & Website Analytics

Our website may use cookies or similar technologies required for features such as shopping carts, customer sessions, account login, preferences, security and website performance.

Analytics or advertising technologies may also be used where configured. These services can collect technical or usage information according to their own settings and privacy terms. Browser settings may allow you to control or delete cookies, although disabling essential cookies can affect website functionality.

WhatsApp, Phone, Email & Customer Communication

If you contact Cruise Wheels India through WhatsApp, phone, email or another communication service, the information you provide may be used to respond to your enquiry, provide quotations, assist with product selection, coordinate services or provide customer support.

Where a website form opens WhatsApp with your enquiry details, those details are transmitted through WhatsApp when you choose to send the message and may also be subject to WhatsApp's applicable terms and privacy practices.

Sharing of Information

We may share information with service providers only where reasonably required to operate the business or provide the requested service. These may include:

• Payment gateways and payment-processing partners.
• Courier, logistics and delivery providers.
• Website hosting, technology and security providers.
• Customer-support and communication platforms.
• Professional advisers, accountants or authorities where required by applicable law.

We do not intend to sell customer personal information as a standalone commercial product.

Data Security

Reasonable administrative and technical measures may be used to protect information against unauthorized access, misuse, loss or alteration. However, no internet transmission, electronic storage system or website can be guaranteed to be completely secure.

Customers are responsible for keeping their account passwords confidential and should notify us if they believe their account or personal information has been compromised.

Data Retention

Information may be retained for as long as reasonably necessary to process orders, provide services, handle warranty or customer-support matters, maintain business records, resolve disputes and comply with applicable accounting, tax or legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it is held.

Your Choices & Privacy Requests

Subject to applicable law and legitimate business or legal requirements, you may contact us to request assistance regarding personal information associated with your customer relationship.

You may also unsubscribe from optional promotional email communication using an available unsubscribe method or by contacting us. Transactional messages relating to active orders or services may still be sent when necessary.

Third-Party Websites & Services

Our website may contain links to third-party websites, social networks, payment providers, maps or other services. Cruise Wheels India does not control the privacy practices of independent third parties. You should review their privacy policies before providing information to them.

Children's Privacy

Our automotive products and services are intended for general consumers and are not specifically directed at children. We do not knowingly seek to collect personal information from children for independent purchasing activity.

If a parent or guardian believes a child has provided personal information inappropriately, they may contact us for assistance.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology, business processes or applicable requirements change. The revised policy will be published on this page with an updated revision date where appropriate.

Contact Us

For questions or requests relating to this Privacy Policy or your information, contact Cruise Wheels India. The details below are temporary placeholders and can be replaced with your final business information.