Cruise Wheels India aims to process and deliver orders safely and efficiently. Shipping availability, delivery time and charges may vary according to the product, destination, order size, stock availability and courier serviceability.
Order Processing
Orders are generally processed after successful order confirmation and, where applicable, payment verification. Processing time can vary depending on stock availability, product type and whether additional verification is required.
- Orders placed on weekends or public holidays may be processed on the next working day.
- Vehicle-specific or special-order products may require additional preparation time.
- We may contact you to confirm vehicle details, delivery information or product compatibility before dispatch.
Shipping Coverage
We may ship eligible products to serviceable locations across India through available courier or logistics partners. Serviceability depends on the delivery PIN code, product dimensions, weight and logistics network availability.
Certain oversized, fragile, installation-specific or restricted products may only be available for selected locations, store pickup or special delivery arrangements.
Estimated Delivery Timeline
For standard serviceable orders, delivery may generally take approximately 3–7 business days after dispatch. This is an estimated timeline rather than a guaranteed delivery commitment.
Remote locations, special products, heavy shipments or circumstances outside our reasonable control may require additional time.
Shipping Charges
Applicable shipping charges may depend on order value, destination, product size, weight and promotional offers available at the time of purchase.
Where free shipping is offered, any minimum-order condition or product/location restriction displayed with the offer will apply. Special logistics or oversized-product charges may be communicated separately where necessary.
Order Tracking
Once an eligible order has been dispatched, tracking information may be provided through the website, email, SMS, WhatsApp or another available communication channel.
Courier tracking updates are generated by the logistics provider and may occasionally take time to appear after dispatch.
Delivery Address & Contact Information
Customers are responsible for providing an accurate and complete shipping address, PIN code and reachable mobile number when placing an order.
- Address-change requests should be made before dispatch.
- Once a shipment has been handed to the courier, changing the address may not be possible.
- Additional shipping costs caused by an incorrect or incomplete address supplied by the customer may be chargeable where applicable.
Delivery Attempts & Undelivered Orders
Courier partners may contact the customer or make delivery attempts according to their operating procedures. If delivery fails because the customer is unavailable, cannot be contacted, refuses delivery or has provided incorrect information, the shipment may be returned to origin.
Re-shipping charges may apply where a returned shipment needs to be sent again due to customer-related delivery failure.
Damaged, Opened or Incorrect Shipment
Please inspect the external package at the time of delivery where reasonably possible. If the parcel appears materially damaged, tampered with or incorrect, document the condition before opening or installation.
- Take clear photographs or an unboxing video where possible.
- Keep the packaging, shipping label and product contents.
- Contact Cruise Wheels India promptly with the order details and evidence.
- Do not install a product that you intend to report as damaged or incorrect before contacting support.
Verified cases will be handled according to the applicable Refund & Return Policy.
Shipping & Delivery Delays
Although we aim to meet estimated delivery timelines, delays can occur because of weather, transportation disruptions, courier capacity, public holidays, regional restrictions, natural events, address issues or other circumstances outside reasonable control.
Where we become aware of a significant issue affecting an order, we may contact the customer or assist in coordinating with the logistics provider.
Large, Heavy or Special-Handling Products
Products such as certain alloy wheels, body accessories, sunroof components or other bulky automotive items may require special logistics. Delivery timelines and charges for these products can differ from standard parcel shipments.
Our team may contact you before dispatch to confirm shipping arrangements for such orders.
Cancellation After Dispatch
Once an order has been dispatched, cancellation may not be possible. If an eligible product is delivered and you wish to return it, the conditions of our Refund & Return Policy will apply.
Customized, specially procured or made-to-order products may have additional cancellation restrictions.
Shipping Support & Contact
For questions regarding dispatch, delivery, tracking or shipment issues, contact Cruise Wheels India. The contact details below are temporary and can be updated with your final business information.