This Refund & Return Policy applies to eligible products purchased through the Cruise Wheels India website. Eligibility may vary depending on the product type, condition, installation status and reason for return. Please review the conditions below before requesting a return or refund.
Return Eligibility
An eligible product may be considered for return when a return request is raised within 7 days of delivery, subject to inspection and the conditions below.
- The product should be unused, uninstalled and in its original condition.
- Original packaging, tags, manuals, accessories, warranty cards and supplied components should be available.
- A valid order number or proof of purchase may be required.
- The returned item must not show damage, modification, misuse or signs of installation.
Non-Returnable Items
For product safety, fitment and resale reasons, certain items may not be eligible for return unless they were delivered damaged, defective or incorrect.
- Products that have been installed, fitted, wired, cut, drilled, painted, modified or used.
- Made-to-order, customized or vehicle-specific products prepared according to customer requirements.
- Electrical/electronic products where installation or usage has materially changed the original condition.
- Items missing original packaging, accessories or supplied components.
- Products damaged due to improper installation, misuse, accident or external causes.
Damaged, Defective or Wrong Product
If you receive a visibly damaged, defective or incorrect item, contact Cruise Wheels India as soon as possible after delivery. We may request photographs, video, packaging images, shipping label details or other information required to verify the issue.
After verification, an eligible case may be resolved through replacement, return, repair or refund, depending on the product and circumstances.
How to Request a Return
- Contact our customer support team with your order number and registered contact details.
- Explain the reason for the return and provide supporting photos/videos where applicable.
- Wait for return approval and return instructions before sending the product.
- Pack the approved product securely with its original contents.
- Once received, the product may be inspected before the return or refund is approved.
Refunds
Once an approved return is received and inspected, we will communicate the status of the refund. If approved, the refund will generally be initiated to the original payment method or another mutually agreed method, as applicable.
Banking, card, UPI or payment-gateway processing time may vary after a refund has been initiated. Any applicable deductions will be communicated before final processing.
Order Cancellation
You may request cancellation before an order has been processed or dispatched. Once an order has been shipped, cancellation may no longer be possible and the applicable return conditions will apply.
Customized, made-to-order or specially procured products may not be cancellable once procurement, customization or preparation has started.
Shipping & Return Charges
Where the return is accepted because Cruise Wheels India supplied an incorrect, verified defective or transit-damaged product, applicable return-shipping arrangements will be communicated by our team. For other approved returns, return shipping or logistics charges may be borne by the customer where applicable.
Original delivery charges, installation charges or other service charges may be non-refundable once the corresponding service has been completed.
Installation, Fitment & Services
Car accessories can be vehicle-specific. Customers should confirm compatibility before installation. Products that have been installed, modified or fitted may not qualify for a standard return solely because of a change of mind.
Completed labour, fitment, diagnosis, repair or installation services are generally not refundable after the service has been performed. Any workmanship-related concern should be reported promptly so it can be reviewed separately.
Contact Us
For return, replacement, cancellation or refund assistance, contact our customer support team. These details are placeholders and can be updated with your final business information.